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Frequently asked questions
Common questions with straight answers
Is there a free trial available?
Yes, we offer a free 7-day trial with no credit card required. The trial period gives you full access to CrossTrade and all of its features with unlimited webhook alerts.
Of course. You can upgrade or change your plan on the My Account page inside your dashboard.
What is your refund and cancellation policy?
You have the flexibility to cancel anytime. We do not provide refunds on our paid plans. Be sure to take full advantage of your trial period before deciding to upgrade. For more information, visit our Refund Policy.
Do you offer an Affiliate Program?
Yes! The program is open to all users and more information can be found here.
You can email us using the form above or directly at [email protected]
Additional support is found inside our Discord Community where you'll find our help channels, command lists, and answer bank for all your questions.
Do you offer 1-on-1 remote assistance?
No, we are a small team and do not offer phone or screen-sharing support.
Where can I find Help Documentation?
Explore our comprehensive Help Docs for information on TradingView alerts, CrossTrade features, and more!
Can I send alerts to multiple NinjaTrader Accounts?
Yes! Use our Multi-Account placement feature to submit a single alert to multiple accounts. Simply separate the accounts with a comma in your command: account=sim101,sim102,sim103;
Will CrossTrade work with any NinjaTrader account type?
Yes! Any NinjaTrader account type is compatible, including Demo, Sim, Live, and prop trading evaluation accounts.
