At CrossTrade, we are committed to providing a transparent and fair subscription experience. To ensure customers can evaluate our platform before committing, we offer a free 7-day full-access trial, requiring no credit card. Trial accounts do not automatically convert to a paid subsciption.
Intentional Conversion & Service Verification: By upgrading from the free trial to a paid subscription, the user confirms that they have completed the full 7-day, full-access trial, have fully evaluated the platform's features, and affirm that the service is as described and functional. This action is considered an intentional and final purchase, and the first payment is strictly non-refundable upon activation and access.
Intentional Conversion, Service Verification, and Acceptance:
CrossTrade provides a free, no-credit-card-required, 7-day trial that grants full, unrestricted access to the complete suite of tools, features, and functionality available in the paid subscription.
By choosing to upgrade from this comprehensive trial to a paid subscription, the user explicitly confirms that they have:
Fully evaluated and tested the platform's features, speed, and suitability.
Affirmed that the service is satisfactory, functional, and delivered exactly as described and advertised during the trial period.
The user expressly acknowledges that the free trial serves as the definitive opportunity for feature verification and satisfaction assessment. Therefore, any subsequent claim that the "service was not as described" due to the absence of an unadvertised, missing, or desired feature is explicitly agreed by the user to be invalid grounds for a refund, chargeback, or payment dispute.
This paid conversion is considered a final, non-refundable purchase upon activation and granting of paid access.
Refunds: All subscription fees, both monthly and annual, are paid in exchange for immediate, continuous access to the CrossTrade platform and its proprietary features. Given the comprehensive free trial offered, all fees are strictly non-refundable once the subscription period begins and access is granted.
Cancellation: You may cancel at any time, but your subscription will remain active until the end of the billing cycle.
Refunds: All subscription fees, both monthly and annual, are paid in exchange for immediate, continuous access to the CrossTrade platform and its proprietary features. Given the comprehensive free trial offered, all fees are strictly non-refundable once the subscription period begins and access is granted.
Cancellation: You may cancel at any time, but your subscription will remain active until the end of the billing cycle.
To cancel your subscription, you can visit the My Account page and click on Manage Plan under Subscription.
Additional methods to cancel or contact CrossTrade
1. Email us at [email protected] with your account details and cancellation request.
2. Use the form on our Contact Us page to submit a cancellation request.
3. Use our in-app Chat feature for more assistance.
Due to the unique nature of Virtual Private Server (VPS) services, which require the immediate and non-reusable allocation of dedicated hardware resources (CPU, RAM, Storage, and IP addresses) upon payment, the following refund and cancellation terms apply:
VPS Refunds (Non-Refundable After Provisioning)All VPS fees, whether monthly or annual, are strictly non-refundable once the server has been provisioned and access credentials have been delivered.
Your payment serves as consideration for the immediate and dedicated allocation of hardware resources for the entire billing period. Due to the high, non-recoverable costs associated with instantly provisioning these dedicated resources, we do not offer refunds, prorated or otherwise, after the VPS is activated and credentials have been issued.
By purchasing a VPS subscription, the user acknowledges and agrees that the service is delivered by the act of provisioning and granting access, and this action serves as the point of irrevocable service delivery and access.
VPS Cancellation
You may cancel your VPS subscription at any time. However, cancellation requests apply only to future billing cycles and do not entitle the customer to a refund for the current or any unused portion of the subscription period. The VPS service will remain active and accessible until the end of the paid billing cycle.
Chargebacks: The user agrees that payment for the VPS is made in exchange for the specific hardware and network resource allocation as described on the product page. Any dispute alleging that the "service was not as described" that relates to compatibility with third-party software, user configuration errors, or the absence of unadvertised features is expressly considered invalid grounds for a chargeback. CrossTrade will provide evidence of resource provisioning and access delivery to counter any such dispute.
Trial-to-Paid Conversion is Final: Users who upgrade from the free trial to a paid plan acknowledge that this is a non-refundable, intentional purchase. Furthermore, the user agrees that the provision of the full-featured, 7-day trial period constitutes an irrefutable opportunity to verify service quality. Disputing this charge on the grounds of "service not as described" or lack of a specific feature is a violation of these terms and may result in the permanent suspension of your CrossTrade account.
No Retroactive Cancellations: Cancellation requests apply to future billing cycles only and do not entitle the customer to a refund for any unused portion of the subscription period.
Chargeback Disputes: Filing a chargeback against our refund policy will result in an immediate and the permanent suspension of your CrossTrade account and access to all our services.
By purchasing a subscription, you agree to this refund and cancellation policy and acknowledge that refunds are not provided outside of the terms outlined above.
If you have any questions or need assistance, please contact us at [email protected].
