Refund Policy

This policy outlines the conditions under which you can receive a refund.

We want you to be completely satisfied with your purchase which is why we offer a free 7-day full access trial to the CrossTrade App with no credit card required. At crosstrade.io, we believe in transparency and simplicity, and our refund policy is just that.

Monthly Plans

Refunds: We do not offer refunds for monthly plans.
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‍Cancellation: You have the flexibility to cancel your monthly plan at any time.

Annual Plans

Refunds: We do not offer refunds on annual plans after initial purchase.

Cancellation: You have the flexibility to cancel your yearly plan at any time.

How to Cancel or Request a Refund

Email us at [email protected] or use the form on our Contact Us page.

CrossTrade facilitates the linkage between alert information sent from a user's chosen trading platform (TradingView) to their selected brokerage or exchange account (NinjaTrader). It is important to note that CrossTrade itself does not generate alerts or offer any trading advice whatsoever. The purpose of the CrossTrade platform is purely to aid traders and investors in implementing their own trading strategies based on their personal alerts. We do not advocate for the purchase or sale of any securities. Additionally, we do not provide any form of trading or investment advice. The platform and its assortment of features, capabilities, and tools are offered on an 'as-is' basis, without any form of warranty. It is crucial to understand that trading any asset carries significant risk and may not be suitable for all individuals. Engage in trading or investing only with capital that you can afford to risk losing.

CFTC Rule 4.41 (Hypothetical Disclaimer) U.S. Government Required Disclaimer - Commodity Futures Trading Commission Futures and Options trading has large potential rewards, but also large potential risk. You must be aware of the risks and be willing to accept them in order to invest in the futures and options markets. Don't trade with money you can't afford to lose. This is neither a solicitation nor an offer to Buy/Sell futures, stocks or options on the same. No representation is being made that any account will or is likely to achieve profits or losses similar to those discussed on this web site. The past performance of any trading system or methodology is not necessarily indicative of future results.

CFTC RULE 4.41 - HYPOTHETICAL OR SIMULATED PERFORMANCE RESULTS HAVE CERTAIN LIMITATIONS. UNLIKE AN ACTUAL PERFORMANCE RECORD, SIMULATED RESULTS DO NOT REPRESENT ACTUAL TRADING. ALSO, SINCE THE TRADES HAVE NOT BEEN EXECUTED, THE RESULTS MAY HAVE UNDER-OR-OVER COMPENSATED FOR THE IMPACT, IF ANY, OF CERTAIN MARKET FACTORS, SUCH AS LACK OF LIQUIDITY. SIMULATED TRADING PROGRAMS IN GENERAL ARE ALSO SUBJECT TO THE FACT THAT THEY ARE DESIGNED WITH THE BENEFIT OF HINDSIGHT. NO REPRESENTATION IS BEING MADE THAT ANY ACCOUNT WILL OR IS LIKELY TO ACHIEVE PROFIT OR LOSSES SIMILAR TO THOSE SHOWN.

The following trade names are mentioned on this website to highlight the interoperability of the CrossTrade technology offering with their platforms. CrossTrade is not associated with or endorsed by any of these organizations.

- TradingView and the TradingView logo are registered trademarks of TradingView, Inc. and/or MultiCharts LLC.
- NinjaTrader, NinjaTrader.com, and other associated NinjaTrader trademarks and names are registered trademarks and property of NinjaTrader Group, LLC., and/or NinjaTrader Clearing, LLC., and/or other NinjaTrader affiliates and entities.
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