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Home
Legal
Refund Policy

Refund & Cancellation Policy

This policy outlines the conditions under which you can receive a refund

Effective Date: January 6, 2024
Last Updated: March 15, 2025
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At CrossTrade, we are committed to providing a transparent and fair subscription experience. To ensure customers can evaluate our platform before committing, we offer a free 7-day full-access trial, requiring no credit card. Trial accounts do not automatically convert to a paid subsciption. By signing up for a paid plan after the trial, you explicitly agree to be charged and acknowledge that your subscription is non-refundable.

Free Trial & Paid Subscription Conversion

- Users who sign up for a free 7-day trial are not required to enter payment details.

- If a user chooses to upgrade from the free trial to a paid subscription, this action is considered an intentional and final conversion to a paid plan.

- Once upgraded, the first payment is non-refundable and cannot be disputed as an unauthorized charge.

- By proceeding with the upgrade, the user acknowledges and agrees to the terms of this refund policy.

Monthly Subscription

Refunds: We do not offer refunds for monthly subscription plans.
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‍Cancellation: You may cancel at any time, but your subscription will remain active until the end of the billing cycle.

Annual Subscription

Refunds: We do not offer refunds on annual or yearly subscription plans after initial purchase.
     
Cancellation: You may cancel at any time, but your subscription will remain active until the end of the billing cycle.

How to Cancel a Subscription

To cancel your subscription, you can visit the My Account page and click on Manage Plan under Membership.

Additional methods to cancel or contact CrossTrade


1. Email us at [email protected] with your account details and cancellation request.
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2. Use the form on our Contact Us page to submit a cancellation request.

Important Policy Information

Trial-to-Paid Conversion is Final: Users who upgrade from the free trial to a paid plan acknowledge that this is a non-refundable, intentional purchase. Disputing this charge as unauthorized violates our terms of service.

‍No Retroactive Cancellations: Cancellation requests apply to future billing cycles only and do not entitle the customer to a refund for any unused portion of the subscription period.

‍Chargeback Disputes: Filing a chargeback against our refund policy may result in the permanent suspension of your CrossTrade account and access to our services.

By purchasing a subscription, you agree to this refund and cancellation policy and acknowledge that refunds are not provided outside of the terms outlined above.

If you have any questions or need assistance, please contact us at [email protected].

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CrossTrade facilitates the linkage between alert information sent from a user's chosen trading platform (TradingView) to their selected brokerage or exchange account (NinjaTrader). It is important to note that CrossTrade itself does not generate alerts or offer any trading advice whatsoever. The purpose of the CrossTrade platform is purely to aid traders and investors in implementing their own trading strategies based on their personal alerts. We do not advocate for the purchase or sale of any securities. Additionally, we do not provide any form of trading or investment advice. The platform and its assortment of features, capabilities, and tools are offered on an 'as-is' basis, without any form of warranty. It is crucial to understand that trading any asset carries significant risk and may not be suitable for all individuals. Engage in trading or investing only with capital that you can afford to risk losing.​​

CFTC Rule 4.41 (Hypothetical Disclaimer) U.S. Government Required Disclaimer - Commodity Futures Trading Commission Futures and Options trading has large potential rewards, but also large potential risk. You must be aware of the risks and be willing to accept them in order to invest in the futures and options markets. Don't trade with money you can't afford to lose. This is neither a solicitation nor an offer to Buy/Sell futures, stocks or options on the same. No representation is being made that any account will or is likely to achieve profits or losses similar to those discussed on this web site. The past performance of any trading system or methodology is not necessarily indicative of future results.

CFTC RULE 4.41 - HYPOTHETICAL OR SIMULATED PERFORMANCE RESULTS HAVE CERTAIN LIMITATIONS. UNLIKE AN ACTUAL PERFORMANCE RECORD, SIMULATED RESULTS DO NOT REPRESENT ACTUAL TRADING. ALSO, SINCE THE TRADES HAVE NOT BEEN EXECUTED, THE RESULTS MAY HAVE UNDER-OR-OVER COMPENSATED FOR THE IMPACT, IF ANY, OF CERTAIN MARKET FACTORS, SUCH AS LACK OF LIQUIDITY. SIMULATED TRADING PROGRAMS IN GENERAL ARE ALSO SUBJECT TO THE FACT THAT THEY ARE DESIGNED WITH THE BENEFIT OF HINDSIGHT. NO REPRESENTATION IS BEING MADE THAT ANY ACCOUNT WILL OR IS LIKELY TO ACHIEVE PROFIT OR LOSSES SIMILAR TO THOSE SHOWN.

Testimonials featured on this website are individual experiences and personal opinions from our users. They are not representative of all reasonably comparable accounts and should not be viewed as guarantees of future performance or success. Any mention of profits or specific returns has been excluded to ensure compliance with regulatory guidelines. Testimonials do not use exaggerated or misleading language and are not indicative of typical results. If a testimonial is paid or incentivized, it will be clearly disclosed.

The following trade names are mentioned on this website to highlight the interoperability of the CrossTrade technology offering with their platforms. CrossTrade is not associated with or endorsed by any of these organizations.​

- TradingView and the TradingView logo are registered trademarks of TradingView, Inc. and/or MultiCharts LLC.
- NinjaTrader, NinjaTrader.com, and other associated NinjaTrader trademarks and names are registered trademarks and property of NinjaTrader Group, LLC., and/or NinjaTrader Clearing, LLC., and/or other NinjaTrader affiliates and entities.
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